Refund Policy
Effective Date: 2026-05-29
Overview
Scout wants every family to be confident in their Lantern purchase. This refund policy explains when you can return a Lantern device, what condition it must be in, and how to start a return.
When you can return
| Condition | Return window | Refund |
|---|---|---|
| 30-day satisfaction | 30 days from delivery | Full refund of purchase price |
| Damaged on arrival | 30 days from delivery | Full refund or replacement, your choice |
| Defective hardware (warranty) | 1 year from delivery | Free replacement or refund at our discretion |
| Did not receive | 60 days from order | Full refund or replacement |
| Outside windows | N/A | Generally no refund; case-by-case exceptions |
What must be returned
For 30-day satisfaction returns:
- The Lantern device
- All original accessories
- Original packaging where reasonably possible
We do not require unopened or unused condition — you can return after using Lantern.
How to start a return
- Email returns@lanternlearning.io with your order number and reason for return
- We respond within two (2) business days with a return authorization (RA) number
- We email a prepaid shipping label
- Pack and ship — keep the tracking number
- Refund issued within 10 business days of our receiving the return
Refund method
Refunds are issued to the original payment method. If the original method is unavailable, we will arrange an alternative.
Refunds typically appear within 5-10 business days of issue, depending on your payment provider.
Shipping costs
| Reason for return | Outbound shipping (you paid) | Return shipping |
|---|---|---|
| 30-day satisfaction | Not refunded | We cover (prepaid label) |
| Damaged on arrival | Refunded | We cover |
| Defective (warranty) | N/A | We cover |
| Wrong item shipped | N/A | We cover |
| Change of mind outside 30 days | Not refunded | Not applicable |
Restocking fees
We do not charge restocking fees on returns within the 30-day window or for defective/damaged hardware.
Warranty
Lantern hardware carries a one (1) year limited warranty against manufacturing defects. The warranty covers:
- Defective components
- Failure due to normal use
- Manufacturing flaws
The warranty does not cover:
- Damage from misuse, abuse, or accident (drops, water, etc.)
- Damage from modifications, repairs, or third-party accessories
- Cosmetic wear
- Lost or stolen devices
- Damage caused by software changes you make in violation of the Terms of Service
Subscription refunds
If Lantern requires an ongoing subscription, refund terms for subscription fees are:
- Within first 30 days: full refund of unused time
- After 30 days: prorated refund of unused time
- Annual subscriptions: refund of unused months on cancellation
Subscription pricing is not currently part of Lantern; this section will be updated when subscription tiers are introduced.
State-specific notes
California: California Civil Code §1723 requires our return/refund policy to be conspicuously posted. This document satisfies that requirement.
Connecticut: Conn. Gen. Stat. §42-110b protects against unfair trade practices. We honor Connecticut-specific return rights as required.
Florida: Florida residents have rights under the Florida Deceptive and Unfair Trade Practices Act. We honor Florida-specific return rights as required.
New York: New York General Business Law §218-A requires posted refund policies for retail goods. This policy serves that purpose for New York residents.
Other states: standard policy applies.
Cancellation of unshipped orders
If we have not yet shipped your order, you can cancel for a full refund by emailing returns@lanternlearning.io.
Updates
This policy is updated as needed. We will not retroactively apply policy changes to existing orders.
Contact
returns@lanternlearning.io support@lanternlearning.io (310) 962-0091
Questions? Email privacy@lanternlearning.io. To file a complaint, contact the FTC at reportfraud.ftc.gov or your state attorney general.